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Please read the "Overview" section below or select from the following help options. 

Quick Video Links:

    Set up Device:       https://www.youtube.com/watch?v=j4wKXqe0hF4

    Reset Device:         https://www.youtube.com/watch?v=Qxfs9sFu4O4&t=4s

    Upload Images:     https://www.youtube.com/watch?v=Dd1CexmOimQ

    Manage Playlist:    https://www.youtube.com/watch?v=6plVLV3IV5c

If it takes more than 15-20 mins in the setup or registration process using the mobile app or facing trouble with a Firmware upgrade or connectivity issues, please connect with support@canvia.art for immediate help or schedule a time for call. We are based in California, USA.

Canvia System Overview

Popular discussions or documents:

Setting up my Canvia first time(New)

Know all about Canvia queue system

Canvia mobile app(New) Tutorial

Canvia's display brightness control recommendations

Canvia web account Tutorial

Personal image(or Video, NFT or Google Photos) upload

on Canvia

Canvia mobile app(Old) Tutorial

Canvia desktop app Tutorial

Comparison of personal image(or Video, NFT or Google

Photos) upload methods

Steps to register old or pre-owned Canvia device

Wall mounting installation & cord hiding instructions

Important Questions and Answers

Setting up my Canvia first time(Old)

How to reset (Access point mode) Canvia device?

Suggested best practices for Canvia display (multi-device,

big playlist handling, image aspect correction etc.)

Device is offline (on web and desktop app)? or Turning on Canvia after months, what to do?

FAQs(Frequently Asked Questions)

Troubleshooting

Display NFTs on Canvia

Alexa Voice Control

I have a question about my order

Digital Art Frame White Paper

Overview

The Canvia device and platform has two functions:

1. Explore, search for and organize artworks for display

2. Display artworks on your device using the mobile app, web controller or desktop app, and manage Canvia's display settings

Overview

Explore, search and organise your collection

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You can explore Canvia's library, search for specific artworks & artists, and organise your collection for display via your Canvia web account. (Go to Show me how to use my Canvia web account for more details). 

 

Playlists and artworks can be organised in the following ways: 

  1. As a 'Queue': this allows you to create a queue of artworks to be streamed to your Canvia device, at specific intervals

  2. As 'Favorite & Personal Playlists': you can add your preferred artworks to these playlists; you can then access the playlists via the Canvia app and control what is displayed 

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Note: currently, you cannot explore or add playlists/artworks via the mobile app - we will be adding this functionality in future.

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Display artworks on your device using the mobile app, web controller or desktop app, and manage Canvia's display settings

 

Selected playlists or artworks under Queue can be controlled via the web controller or mobile app.

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Selected playlists/artworks under my collection (Favorite or Personal playlists) or featured playlists(Selected by the curation team) can be displayed via the mobile app.

 

Display settings can be changed via all three interfaces: web controller or mobile app or desktop app.

I have a question about my order

Please reach out to support@canvia.art if you have a question about your order.

Order

Some Canvia features might change over time and we will be updating setup instructions and tutorials accordingly.

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